DIBAKA initiative by Sopra Banking MEA

DIBAKA

Want to be a part of our journey ?


A digital initiative in startup mode


Let's imagine the financial services of tomorrow


Smart solutions for a more intuitive user
experience.

Contact us

A unique approach dedicated to innovation for Africa

Collaborating differently

Co-create with banks-
best fintechs

Optimize time to market
on product made

Value Skills Digital

Has innovative -
secure solutions

To improve the
experience of bank
customers in Africa

A digital initiative in a Startup mode

Many organizations aspire to adopt agile processes to take advantage of the numerous benefits that they offer to an organization. Those benefits include, but are not limited to, quicker return on investment, better software quality, and higher customer satisfaction. One fundamental challenge faced by all businesses, big and small, old and young is finding the balance between efficient organisation and flexible adaptation. DIBAKA combines the agility of startups with the expertise, security and strength of Sopra Banking Software.

Collaborate differently

Co-construct to innovate

Our first Solution : MoneyChat

Let's imagine the financial services of tomorrow

  • An intelligent Chatbot
  • WhatsApp banking - relies on an official provider of WhatsApp for Business
  • Providing a more intuitive User experience

    • An innovative solution

    MoneyChat : your very own WhatsApp banking Chatbot

    An intelligent ChatBot powered by WhatsApp to deliver extended financial services :

    • Dealing with day-to-day operations:

      Balance summary, history, money transfers, payments etc.

    • Financial collaboration:

      Community financing, Tontine, Travel organization, Fundraising, Group gifts etc.

    Chatbot added value

    • Democratize
      A unique experience for users through a very familiar and appreciated channel that is WhatsApp.
    • Facilitate
      WhatsApp has simplified communication, and it can do the same to banking. Customers can send or receive money and pay bills in a matter of seconds.
    • Create
      An infinity of possible use cases (Group creation, e-business oppportunity, customer care, simulation and/or credit granting, FAQs etc.)

    Solution MoneyChat

    How does it work ?

    No installation required, credentials simply created by adding the Chatbot number to their contacts - within WhatsApp, simply type "Hello" to initiate a conversation.


    The Chatbot is smart and supports stand-alone responses from User input

    Our second Solution : Smart Branch

    The future of banking

    Build loyality by offering a better customer experience


  • Customer recognition
  • Enhanced waiting experience
  • Alert staff about the customer's presence, real time interaction, location positioning

    • In-branch banking

    Tools & Technologies

    Decision Team

    Supervisors